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Learn ways to improve customer service.
Learn ways to improve customer service.
Whether you are in a call center, local grocery store, or corporate business, exceptional customer service is important for any organization to be successful.
This course is designed to teach learners skills and strategies that they can implement to improve their customer service.
The customer service industry requires people who can handle different situations and interactions. I designed this eLearning course using Articulate Rise and a scenario to practice.
Learn ways to improve customer service.
Learn ways to improve customer service.
Whether you are in a call center, local grocery store, or corporate business, exceptional customer service is important for any organization to be successful.
This course is designed to teach learners skills and strategies that they can implement to improve their customer service.
The customer service industry requires people who can handle different situations and interactions. I designed this eLearning course using Articulate Rise and a scenario to practice.
Details
Details
Type: Custom eLearning Development
Client: Adult Learners
Date: August 2022
Tools
Tools
Articulate Rise 360
Skills
Skills
Storyboarding
eLearning Development
Needs Analysis
The Design Process
The Design Process
Initial Design
Initial Design
The design started with completing an outline and considering the topics for customer design. I researched multiple credible articles and websites to compile this information. I also created an outline that helped me to develop a clear picture of the entire project from the users’ point of view. It highlighted the topics I wanted to address along with details.
Storyboarding
Storyboarding
After creating the detailed outline, I started to draft a storyboard. This helped me to input more information and details on each section and to determine what I wanted to include.
Development
Development
After completing the outline, I used Articulate Rise to develop this course. Using Articulate Rise, I created a more interactive experience for the learner.
The Final Product
The Final Product
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